What if I am locked out of my account?

If you enter an incorrect username or password too many times, you will be locked out of a service. Confirm your username and password, and try, again, after the lockout period expires. The typical length of time for a lockout is 30 minutes, but some exceptions are noted below.

  • A WordPress lockout starts with a couple of minutes. Repeated failures continue to increase the time, which could eventually reach 6 hours.
  • A cune.org email account can be locked out for up to 24 hours.
  • A Banner forms lockout is permanent. Please send email to Helpdesk@cune.edu from your CUNE email account to report the problem, and your account will be unlocked manually.

When an account is locked out, you will still be able to change your password with a secure access code or a verification code (see How do I change or reset my password?), but that will not reset the lockout for a particular service. Wait for the lockout to expire and then login with the correct credentials. See the related question What information do I use to login?

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