Faculty/Staff note: If you're trying to sign in to your CUNE account and are unable to, your password may have expired. See the article Need to reset your password?
If you enter an incorrect username or password too many times, you will be locked out of a service. There isn't much you can do other than wait out the lockout time. Confirm your username and password are correct, and try again after the lockout period expires. The typical length of time for a lockout is 30 minutes, but some exceptions are noted below.
- A WordPress lockout starts with a couple of minutes. Repeated failures continue to increase the time, which could eventually reach 6 hours.
- A cune.org email account can be locked out for up to 24 hours.
- A Banner forms lockout is permanent. Please send email to Helpdesk@cune.edu from your CUNE email account to report the problem, and your account will be unlocked manually.
When an account is locked out, you will still be able to change your password with a secure access code or a verification code (see Forgot Password?), but that will not reset the lockout for a particular service. Wait for the lockout to expire and then login with the new correct credentials. See the related article User Account Basics.
Why am I locked out of my account?
After the obvious forgotten/expired password, the most common reason for a faculty/staff account being locked out is that the password was recently changed, but mobile devices that synchronize with Exchange email have not been updated yet. The mobile devices repeatedly try to login with the old password, which fails. This looks like an attack on the account, and the account is locked out.
The solution is to configure a new password in the email settings on all devices as soon as possible after a password change. Simply entering the new password, if requested, while checking email might not change the configured password. Go into the email settings to configure a new password.
While mobile devices are the common reason, there are other places where your previous password might be entered. The password will need to be updated or removed in those places, as well.
- “Remembered” by a web browser for automatic login (not recommended)
- Automatic login for a “Network Location” or cloud folder
- Automatic login for a file management or folder synchronization app
- Stored in Windows Credential Manager or other password managers
- Apple MobileMe Contacts sync or other synchronization software
- A scheduled task that uses your credentials
- A mapped drive that connects with your credentials