How do I turn off MAC Address randomization?
On newer mobile devices, there is a setting that randomizes the MAC address of the device before connecting to the network. If you're connecting a device to the network via manual registration (i.e. by submitting a Helpdesk ticket) this feature needs to be turned off, as we register the device’s MAC address so it can connect. If you are connecting a device using your Concordia username and password, this feature can remain turned on.
This article gives general instructions on how to turn this setting off for an individual network.
Note: Due to multiple versions of available operating systems, these directions may vary for your device.
For iOS devices
- Open the Settings app
- Tap Wi-Fi
- Tap the blue “i” next to the CUNESecure or CUNE network (the one you are connected to)
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Find Private Wi-Fi Address and make sure the toggle is off
- Select "Allow Tracking" if prompted. Concordia's network does not allow this type of tracking, so there is no privacy risk to turning this setting off.
On Android devices
- Open Settings
- Tap Connections (or Network & internet)
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Select Wi-Fi (or Internet)
- Tap the gear next to the CUNESecure or CUNE network (the one you are connected to)
- For MAC address type (or Privacy), select Phone MAC (or Use device MAC)
- Reconnect to the network if prompted
Additional Notes
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If you have registered your device with a randomized MAC address, you will have to re-register it using the phone/device/static MAC address
- Most smartphones have random/private MAC address turned on by default, whereas most laptops and desktop have it turned off by default.