My phone is registered for the Wi-Fi, but it won't connect. What gives?
Modified on: Fri, Feb 12, 2021 at 11:50 AM
On newer mobile devices, there is a setting that randomizes the MAC address of the device before connecting to the network. This feature will cause the device to not work on the campus Wi-Fi, as we register the device’s MAC address so it can connect. Here’s how you can turn this setting off:
For iOS devices: 1. On your iPhone or iPad, open the Settings app 2. Tap Wi-Fi 3. Tap the blue “i” next to the CUNE or CUNESecure network (the one you want to connect to) 4. See Private Address – Make sure this toggle is off.
On Android devices: 1. Open Settings 2. Tap Connections 3. Select Wi-Fi and click the gear next to your current connection 4. On MAC address type, select Phone MAC.
Note that if you registered your device with a randomized MAC address you will have to re-register it using the device MAC address.
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