On newer mobile devices, there is a setting that randomizes the MAC address of the device before connecting to the network. This feature will cause the device to not work on the campus Wi-Fi, as we register the device’s MAC address so it can connect. Here’s how you can turn this setting off:

For iOS devices:
1. On your iPhone or iPad, open the Settings app
2. Tap Wi-Fi
3. Tap the blue “i” next to the CUNE or CUNESecure network (the one you want to connect to)
4. See Private Address – Make sure this toggle is off.

On Android devices:
1. Open Settings
2. Tap Connections
3. Select Wi-Fi and click the gear next to your current connection
4. On MAC address type, select Phone MAC.

Note that if you registered your device with a randomized MAC address you will have to re-register it using the device MAC address.