Helpdesk

To reset your password, follow these instructions.

1. Navigate to the password reset site (These two are the same link. The short URL is just easier to type.)
   • passwordreset.microsoftonline.com/ 
   • Short URL: aka.ms/sspr
     
     
2. Enter your full email address:  [email protected]
   
   
3. Enter the characters from the image (these are not case-sensitive)
   
   
4. Click Next
   
   
   
   
5. Select I forgot my password
   
   
   
   
6. Choose an option to verify your account
   • Email my alternate email: this uses your cune.org Google account
   • Text my mobile phone: this was obtained from your student record or housing form
   • Call my mobile phone: this was obtained from your student record or housing form
     
     Note: These verification options can (and should) be edited on this site https://aka.ms/mfasetup
     If the phone number is incorrect, please contact the Registrar's office to update your student record
     
     
     
7. Enter the information requested by the option chosen
   • Text or Call: enter the recovery phone number (area code and number without punctuation)
     
     
8. Select Email, Text, or Call (depending on the method)
   • Text: enter the code you were sent on the next screen, press Next
   • Call: accept the call from 402-643-7100, listen and follow the prompts to approve
     
     
9. After verification is complete, the screen will progress to choose a new password
   
   
   
   
10. Enter and confirm the new password 
    • Passwords should be at least 14 characters
    • Include a special character, number, and capital letter
    • Avoid common words, like Concordia, CUNE, bulldogs, dawgs, etc
    • The best passwords are phrases you can remember
      
      
11. Click Finish
    
    
12. If accepted, you will see a confirmation that the password has changed
    
    
    
    
13. You may now log in with your new password
    • Email: mail.cune.edu
    • Portal: portal.cune.edu
    • Blackboard: blackboard.cune.edu
    • Note: The Portal and Blackboard may take several minutes to sync the new password

If you run into problems, please contact the Helpdesk for further assistance.