Helpdesk

Before reporting an issue, please review the question What are some basic troubleshooting steps? That might provide a solution to quickly get you going agai...

Nearly every academic building on the Concordia University campus has at least one computer lab. Computer labs are available late into the evening at Link L...

You can contact IT services in a number of different ways: On this page, click the red New Ticket button in the upper-right corner to let us know about ...

Welcome to Concordia’s Helpdesk powered by Freshservice. This user guide will walk you through everything you need to know about the self serv...

To order a transcript online, please visit: transcripts.cune.edu   You won't need your CUNE account information - just follow the steps on the sit...

The Meeting Owl Pro is a tool for hybrid or virtual conferencing, suitable for small to medium settings such as a classroom or department meeting. Your admi...

Files with unique file extensions such as Finale's .mus and .musx files can't be sent through email. To send Finale files to another person, you wil...

We are currently unable to approve add-on apps in our Microsoft 365 tenant.  We recognize that some of these tools can be valuable. However, it is not...

IT Services is unable to grant the permissions necessary to use Blackboard Learn’s option to “Use Cloud Storage” for submitting assignments. This mean...

To connect to an Airtame device, you'll need a connection to the CUNE or CUNESecure network. You'll also need the Airtame app, which can be found at...