On Campus Services

What information should I provide when reporting an issue?
Before reporting an issue, please review the question What are some basic troubleshooting steps? That might provide a solution to quickly get you going agai...
Fri, Apr 30, 2021 3:36 PM
What computing resources are available on campus?
Nearly every academic building on the Concordia University campus has at least one computer lab. Computer labs are available late into the evening at Link L...
Fri, Apr 30, 2021 3:36 PM
How do I contact IT Services?
You can contact IT services in a number of different ways: On this page, click the red New Ticket button in the upper-right corner to let us know about ...
Fri, Apr 30, 2021 3:37 PM
Freshservice (Helpdesk) User Guide
Welcome to Concordia’s Helpdesk powered by Freshservice. This user guide will walk you through everything you need to know about the self serv...
Fri, Apr 30, 2021 3:37 PM
How do I order a Transcript?
To order a transcript online, please visit: transcripts.cune.edu   You won't need your CUNE account information - just follow the steps on the sit...
Fri, Apr 30, 2021 3:37 PM
How do I use the Meeting Owl?
The Meeting Owl Pro is a tool for hybrid or virtual conferencing, suitable for small to medium settings such as a classroom or department meeting. Your admi...
Fri, May 21, 2021 11:02 AM
How do I share Finale files (and other unique file types)?
Files with unique file extensions such as Finale's .mus and .musx files can't be sent through email. To send Finale files to another person, you wil...
Fri, Feb 11, 2022 4:33 PM
Microsoft 365 Add-on Apps
We are currently unable to approve add-on apps in our Microsoft 365 tenant.  We recognize that some of these tools can be valuable. However, it is not...
Fri, Feb 11, 2022 10:21 AM
How to submit an assignment from OneDrive
IT Services is unable to grant the permissions necessary to use Blackboard Learn’s option to “Use Cloud Storage” for submitting assignments. This mean...
Tue, Apr 26, 2022 11:01 AM
How do I use Airtame?
To connect to an Airtame device, you'll need a connection to the CUNE or CUNESecure network. You'll also need the Airtame app, which can be found at...
Tue, Aug 2, 2022 2:26 PM