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Explore How-To's and learn best practices from our knowledge base.
Blackboard
Getting Started
4
What Basic Troubleshooting Tips can I use?
Where can I find more Blackboard resources?
Why can’t I log into Blackboard?
What are the Technical Requirements for Online Courses?
General
5
How long may I access my Blackboard courses?
How to insert an image into a Blackboard discussion board post (on campus faculty only)
Blackboard Submission Formatting Issues
Blackboard Compression Guidelines
Download Blackboard Collaborate Recordings for Long-Term Storage
Collaborate Ultra
1
What do I do if Collaborate Ultra freezes up in Chrome?
Chalk & Wire
Registration
2
When do I get my Chalk&Wire (now Anthology Portfolio) account
I can't log into Chalk&Wire (subscription code error)
Accounts
3
Why must I use my cune.org e-mail address?
My Chalk & Wire account has expired. What do I do now?
What happens after I graduate and no longer have access to Blackboard?
Portfolios
7
How do I submit work to Chalk&Wire?
What if my instructor's name isn't in the Assessor list?
What if my mentor/supervisor's name isn't in the Assessor list?
What if my mentor/supervisor can't access Chalk & Wire?
Why do I have multiple portfolios?
See all 7 articles
Troubleshooting
1
How can I troubleshoot a Chalk&Wire issue?
Library
Library
1
How do I return a rental textbook?
Helpdesk
Accounts
21
User Account Basics
How do I find my J number (ID number)?
What can I do if I am locked out of my account?
How do I set up MFA for my Office 365 account?
How long may I use my cune.org email and WordPress accounts?
See all 21 articles
Networking
11
What is a MAC address and how do I find it on my device?
How do I connect to the CUNESecure wireless network?
How do I turn off MAC Address randomization?
[Student] How do I register a personal device for Internet access?
[Faculty/Staff] How do I register a personal device for Internet access?
See all 11 articles
Faculty/Staff
28
Microsoft Office 365 for Current Faculty and Staff
How do I install VLC media player?
How do I delete corrupt auto-complete addresses from Outlook?
How do I use 25Live?
HDMI/VGA cable replacement
See all 28 articles
Printing
6
How do I use Web Print?
How do I print from a campus computer?
I'm having problems with a specific Toshiba printer.
[Mac OS] How do I troubleshoot Papercut?
How do I scan documents to my email?
See all 6 articles
Internet Browsers
2
How do I delete cache (temporary files) in Google Chrome?
How do I delete cache (temporary files) in Firefox?
On Campus Services
13
What information should I provide when reporting an issue?
What computing resources are available on campus?
How do I contact IT Services?
Freshservice (Helpdesk) User Guide
How do I order a Transcript?
See all 13 articles
Personal Devices
5
What are some basic troubleshooting steps?
How do I make a screenshot?
How do I add my cune.edu email to my mobile device?
How do I install Office 365 on a personal laptop? (Faculty)
How do I change Audio Output in Windows 11?
Phone System
0
Microsoft 365 Tips
18
How do I find email headers?
How do I share a file via OneDrive?
Shared Mailbox Basics
How do I get my shared folder on my desktop?
Microsoft Outlook: Focused Inbox
See all 18 articles
Analytics
Pyramid
0
Service Portfolio
Public Service Portfolio
18
What Services can I Access with my Campus ID Card?
What is SOAP?
What is Airtame?
What is WordPress?
What is CashNet?
See all 18 articles
Accounting, Finance and Operations
Finance policies
0
Student Financial Services
Global policies
0
Registrar
Transcript Information
2
Official VS Unofficial Transcripts: What is the Difference?
FERPA - Family Educational Rights and Privacy Act FAQ
Parchment Information
1
Parchment Resources
General
1
Waitlist Process
