Explore How-To's and learn best practices from our knowledge base.
User Account Basics
How do I find my J number (ID number)?
What can I do if I am locked out of my account?
How do I set up MFA for my Office 365 account?
How long may I use my cune.org email and WordPress accounts?
See all 17 articles
What is a MAC address and how do I find it on my device?
How do I connect to the CUNESecure wireless network?
How do I turn off MAC Address randomization?
How do I register a personal device for Internet access? (Student)
How do I register a personal device for Internet access? (Faculty/Staff)
See all 11 articles
Microsoft Office 365 for Current Faculty and Staff
How do I install VLC media player?
How do I delete corrupt auto-complete addresses from Outlook?
How do I find email headers?
Ripping a DVD and playing it in Blackboard Collaborate
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How do I use Web Print?
How do I print from a campus computer?
How do I add a printer to Windows 10?
How do I add a printer to Mac OS X?
Why won’t Paper Cut pop up (Windows 10)?
See all 8 articles
How do I delete cache (temporary files) in Google Chrome?
How do I delete cache (temporary files) in Firefox?
On Campus Services
What information should I provide when reporting an issue?
What computing resources are available on campus?
How do I contact IT Services?
Freshservice (Helpdesk) User Guide
How do I order a Transcript?
See all 6 articles
What are some basic troubleshooting steps?
How do I make a screenshot?
How do I add my cune.edu email to my mobile device?
How do I install Office 365 on a personal laptop? (Faculty)
What Basic Troubleshooting Tips can I use?
Where can I find more Blackboard resources?
Why can’t I log into Blackboard?
How long may I access my Blackboard courses?
How to insert an image into a Blackboard discussion board post (on campus faculty only)
Blackboard Submission Formatting Issues
Blackboard Compression Guidelines
Download Blackboard Collaborate Recordings for Long-Term Storage
What do I do if Collaborate Ultra freezes up in Chrome?
Chalk & Wire
Where Do I Get a Subscription Code
What if I can't find my Chalk & Wire subscription code after purchasing it?
Do I have to purchase a 4-year code?
How do I register my Chalk & Wire account?
What if my Chalk & Wire subscription code doesn't work?
Why must I use my cune.org e-mail address?
My Chalk and Wire account has expired. What do I do now?
Why can't I access my account after registration?
What happens after I graduate and no longer have access to Blackboard?
Now that I've registered my Chalk & Wire account, where is my portfolio?
How do I submit work to Chalk&Wire?
What if my instructor's name isn't in the Assessor list?
What if my mentor/supervisor's name isn't in the Assessor list?
What if my mentor/supervisor can't access Chalk & Wire?
See all 8 articles
How can I troubleshoot a Chalk&Wire issue?
How do I return a rental textbook?
Public Service Portfolio
What Services can I Access with my Campus ID Card?
What is SOAP?
What is Airtame?
What is WordPress?
What is CashNet?
See all 18 articles