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Accounts 16
  • User Account Basics
  • How do I find my J number (ID number)?
  • What if I am locked out of my account?
  • Why is my account locked out?
  • How do I set up MFA for my Office 365 account?
See all 16 articles
Networking 9
  • What is a MAC address and how do I find it on my device?
  • How do I connect to the CUNESecure wireless network?
  • My phone is registered for the Wi-Fi, but it won't connect. What gives?
  • How do I register a personal device for Internet access? (Student)
  • How do I register a personal device for Internet access? (Faculty/Staff)
See all 9 articles
Faculty/Staff 11
  • Microsoft Office 365 for Current Faculty and Staff
  • How do I install VLC media player?
  • How do I delete corrupt auto-complete addresses from Outlook?
  • How do I find email headers?
  • How do I install Office 365 on a personal laptop? (Faculty)
See all 11 articles
Printing 5
  • How do I use Web Print?
  • How do I add a printer to Windows 10?
  • How do I add a printer to Mac OS X?
  • Why won’t Paper Cut pop up (Windows 10)?
  • How do I scan documents to my email?
Internet Browsers 2
  • How do I delete cache (temporary files) in Google Chrome?
  • How do I delete cache (temporary files) in Firefox?
On Campus Services 5
  • What information should I provide when reporting an issue?
  • What computing resources are available on campus?
  • How do I contact IT Services?
  • Freshservice (Helpdesk) User Guide
  • How do I order a Transcript?
Personal Devices 2
  • What are some basic troubleshooting steps?
  • How do I make a screenshot?
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