While other browsers may be supported, we recommend you should use Chrome in the first instance and then Firefox or Vivaldi.

  • Please test the following troubleshooting steps;
  • If issue is not resolved, and user is not having any other network issues, submit a helpdesk ticket including following information:
    • Disconnection type: Hard Disconnect

    • Session name:

    • Session date and time (including time zone):

    • Session ID and Session Instance ID:

    • Error Message (if applicable):

    • Browser (Edge, Chrome, Firefox etc.):

    • Operating System (Mac, Windows, etc):

    • Name of impacted user(s):

    • Is this user a Moderator, Presenter or Participant?:

    • Is the user accessing Collaborate from home, campus or corporate network?:

    • Name of ISP: